Frequently asked questions

ProxiShop is a voice-first live shopping service: you shop by speaking, a vetted human handler walks the store for you on live video, and AI narrates products and manages your cart — so you can shop a real shop without leaving home.

No. ProxiShop is 100% navigable by voice and built to meet WCAG 2.1 AA. It’s designed first for blind and partially sighted shoppers, but it works just as well for anyone who’d rather talk than tap — including people with motor or mobility difficulties, busy parents, and shoppers who simply find conversation easier.

Standard apps make you do all the work — navigating, reading, comparing. ProxiShop hands that work back. You have a conversation, a real person checks the shelf and shows you items on live video, and AI keeps everything accurate. It’s the experience of being helped in a shop, delivered remotely.

Sessions are end-to-end encrypted and payments are processed securely through Stripe. We do not sell your data. Full details are in our Privacy Policy.

Yes. Accessibility is the foundational design principle, not an afterthought, and the experience is built to work alongside assistive technology rather than fight it.

We’re rolling out store by store across the UK. The fastest way to find out when we’re live in your area is to join the waitlist — we’ll let you know the moment we reach you.

Pricing details will be confirmed ahead of launch. Join the waitlist and you’ll be among the first to hear, along with any early-access offers.

Two reasons. First, reach: you open your store to the £274B Purple Pound and the remote-first shopper market most competitors ignore. Second, compliance: ProxiShop helps you meet accessibility obligations and generate revenue at the same time, rather than treating the two as separate costs.

The EAA, which applies from June 2025, requires accessible digital commerce across a broad range of services. Offering an accessible, voice-first route to your products through ProxiShop is a practical way to serve the customers the act is designed to protect. We’re not a substitute for legal advice on your obligations, but we make the accessible-commerce piece straightforward.

Sessions are run by vetted, trained handlers who are physically present in the store, stream live video, and respond to the customer in real time with AI assistance. We work with you on how handlers are sourced and trained as part of onboarding.

Partners get a dashboard showing which products customers ask about most, handler performance, conversion rates, and accessibility-usage patterns — so you can see exactly where the value is coming from.

Payments are handled securely through Stripe. We’ll walk you through settlement and reconciliation specifics during onboarding so it fits how your business already operates.

Commercial terms depend on your store type and volume. The best next step is to apply to partner or get in touch, and we’ll talk through the right arrangement for you.

Head to For Stores and apply to partner. We’ll be in touch to scope onboarding, handler setup, and go-live for your locations.